It
is not only our engines that are unique,
RCV also offer an unbeatable level of
service and protection for you and your engine.
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| The
RCV Promise |
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RCV are committed to customer service and
we aim to provide today's RCV owner with the very best service
of its kind in the world, for pre-purchase advise or post purchase
support.
Don't take our word for it, check out
what
our customers say
On top of our 2 year warranty,
all our engines now come with a Lifetime
Repair Guarantee.
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| Engine
Quality and Continuous Development |
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- RCV engines are made by
modellers for modellers and we believe this unique insight
and background is unrivalled in the industry.
- RCV have always commissioned
highly experienced aeromodellers to provide them with real
- in the field - long term tests and this practice provides
RCV Engines Ltd with invaluable feedback. Most recently
in 2005, 50 AMA (American Model Association) Flying Clubs
took part in a test program for RCV.
- RCV engines are committed
to continuous development and every engine in the RCV range
benefit from these improvements
- All
engines are now individually tested prior to leaving our UK
factory
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Customer
Support |
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If you have any questions, RCV are happy
to help and we have provided a number of ways to be of assistance.
Whichever method you chose your queries will always be dealt
with on an individual basis.
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| Website |
Your
first point of contact should be the RCV website. We are
continually expanding the content and you may find what you are
looking for under our the following pages
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| Email |
RCV
aim to respond to emails within 1 working day (often sooner) |
| RC
Support Forums |
RCV
actively participate in a number of rc websites and have manufacturers
support section on RC
Universe . |
| Telephone |
If you prefer to phone us, you will be able
to speak to a real person rather than an automated service.
All our sales staff have a good overview of RCV engines and
their applications, however if you need some help with a particular
model, you can speak to one of our experienced aero-modellers.
We even have an out of hours line in case your question can't
wait.
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Product
Support Support |
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RCV's customer support extends to the lifetime
of your engine. Even if your engine is out of guarantee
we are still happy to provide you with any advice as well as
details on servicing and repairs.
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2 Year Warranty |
All RCV engines purchased new from an authorised
RCV dealer come with a 2 year comprehensive warranty.
RCV request that you complete your warranty details either on-line
or on the card provided with the engine within 30 days from
date of purchase.
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| Lifetime
Repair Guarantee |
By registering your warranty, you will also
be eligible for our unbeatable Lifetime Repair Guarantee.
Whatever happens to your engine whilst you are the owner, we
guarantee to repair or replace it for less
than 50% of a cost of a new engine.
Click
here for Terms and Conditions
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Service Centres |
If you need your engine looked at either
under warranty or repair, we currently have service centres
in the UK, USA and Australia. Click
here for more details
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| Low
Cost Spares |
RCV engines are inherently reliable, however
as with all engines, spares will sometimes be required.
Unlike other engine manufacturers, RCV spares are available
at the lowest prices possible.
Our business is engines.
For more details on
spares, click here
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| RCV
Dealer Enquiries |
| Model
& Hobby Retailers |
RCV actively support local
hobby shops.
If you are interested in becoming a dealer for our product range,
please email
or phone us to find out our dealer rates and support.
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